Shipping Terms for Cement Tile Molds concrete tile molds, mould

Standard Shipping: Orders are typically processed within 2-3 business days and shipped via standard ground shipping. Delivery times may vary depending on the destination but usually range from 5-7 business days. 

Expedited Shipping: For faster delivery, expedited shipping options are available at an additional cost. These orders are prioritized and typically processed within 1-2 business days. Delivery is usually within 2-3 business days. 

1. Definition of EXW (Ex Works):

• Under EXW terms, the seller (artandmolds.com) makes the goods available at their premises. The buyer is responsible for all costs and risks involved in transporting the goods from the seller’s location to the final destination.

2. Seller’s Responsibilities:

• Availability: The seller will ensure that the cement tile materials are available for pick-up at the agreed date and time at the seller’s premises.
• Packaging: The seller will pack the cement tile materials in a manner suitable for transportation. Packaging materials and methods will ensure the goods are adequately protected.
• Documentation: The seller will provide the necessary documentation that the buyer requires for the transportation and exportation of the goods, including commercial invoices, packing lists, and any other relevant documents.

3. Buyer’s Responsibilities:

• Transportation Arrangements: The buyer is responsible for all transportation arrangements, including pick-up from the seller’s premises, and all subsequent shipping steps to the final destination.
• Costs and Risks: The buyer assumes all costs and risks associated with transporting the goods from the seller’s location, including loading onto the transport vehicle, shipping, insurance, customs clearance, and any import duties or taxes.
• Export Documentation: The buyer is responsible for obtaining and handling all necessary export documentation and complying with any applicable export regulations.

4. Pick-Up Details:

• Location: Goods are available for pick-up at [Seller’s Address].
• Time Frame: Pick-up must be arranged within [specified number of days] days from the date of notification that the goods are ready.
• Appointment: The buyer must schedule an appointment for pick-up to ensure the seller can prepare the goods for loading.

5. Insurance:

• While the seller is not obligated to provide insurance, it is recommended that the buyer arranges for appropriate insurance coverage to mitigate any risks during transportation.

6. Inspection:

• The buyer has the right to inspect the goods at the seller’s premises before loading. Any claims regarding the condition or quantity of the goods must be made prior to pick-up.

7. Communication:

• The buyer must provide timely communication regarding transportation arrangements and any necessary details for pick-up. The seller will confirm the readiness of the goods and coordinate the pick-up schedule.

8. Payment Terms:

• Payment for the goods is due as per the agreed-upon payment terms between the seller and buyer. Full payment must be received before the goods are released for pick-up.

9. Force Majeure:

• Neither party shall be liable for any failure or delay in performing their obligations if such failure or delay is caused by events beyond their reasonable control, including but not limited to natural disasters, war, or transportation strikes.

10. Contact Information:

• For any inquiries or arrangements regarding EXW shipping, please contact our logistics team at [email protected] or call us at +212 678 190 577 .

 We offer international shipping to select countries. Delivery times and rates vary depending on the destination. Please note that customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country. 

 Once an order is shipped, a confirmation email with tracking information will be sent to the customer. Customers can track their orders using the provided tracking number on the carrier’s website. 

 Shipping insurance is included with all orders to cover any potential damage or loss during transit. If a package arrives damaged or is lost, please contact our customer service team immediately for assistance. 

 Our molds are carefully packaged to ensure they arrive in perfect condition. We use high-quality packing materials to protect against damage during shipping. 

 We accept returns and exchanges within 30 days of delivery. Items must be in their original condition and packaging. To initiate a return or exchange, please contact our customer service team for instructions. 

 Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. 

 Please ensure your shipping address is correct at the time of order placement. Address changes after the order has been shipped may not be possible. If an address change is necessary, contact our customer service team immediately to see if it can be accommodated. 

 For any questions or concerns regarding shipping, please contact our customer service team at [email protected] or call us at +212 678 190 577.