Refund Policy for ART AND MOLDS LIMITED
At Art and Molds Limited, we strive to ensure your satisfaction with every purchase you make from us. However, we understand that there may be circumstances where you need to return a product and request a refund. Please review our refund policy below:
- Eligibility for Refunds: Refunds may be issued under the following conditions:
- The product is defective or damaged upon receipt.
- The wrong product was shipped to you.
- You received a product that does not match the description provided on our website.
- Requesting a Refund: To request a refund, you must contact our customer service team within [insert number] days of receiving the product. Please provide details of the issue, including your order number and photographs if applicable, to facilitate the refund process.
- Return of Products: In some cases, we may require you to return the product to us before processing a refund. If this is necessary, we will provide you with instructions on how to return the product, including any shipping labels or arrangements.
- Refund Process: Once we receive the returned product and verify the issue, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow [insert number] business days for the refund to be reflected in your account, depending on your bank or payment processor.
- Non-Refundable Items: Certain products may not be eligible for refunds, including:
- Products that have been used, altered, or damaged after receipt.
- Custom-made or personalized products.
- Products purchased during clearance or promotional sales.
- Shipping Costs: Shipping costs associated with the original purchase are non-refundable, unless the return is due to our error or a defective product. You will be responsible for any return shipping costs unless otherwise specified.
- Exchanges: If you prefer to exchange the product for a different item, please contact us to discuss exchange options. Additional charges may apply depending on the nature of the exchange.
- Cancellation of Orders: Orders may be cancelled and refunded in full if the cancellation request is made before the product is shipped. Once the product has been shipped, our standard refund policy will apply.
- Contact Us: If you have any questions or concerns about our refund policy, please contact our customer service team at [insert contact information].
By making a purchase from Art and Molds Limited, you agree to abide by this refund policy. We reserve the right to update or modify this policy at any time without prior notice.
Last updated: [14-05-2024]